Task Mining
With knowledge comes power—and in this case, opportunity. Gain a deeper understanding of your workflows with task mining.
70% OF DIGITAL TRANSFORMATIONS FAIL
Don’t be part of the
$900 billion
wasted. Understand your business processes.Task Mining: Explained
WHAT IS TASK MINING?
Task mining captures and analyzes user interactions with software applications to understand how employees perform their daily tasks. By identifying patterns and inefficiencies, task mining enables organizations to discover opportunities for automation and process improvements, leading to enhanced productivity and optimized workflows.
IMPROVE PROCESS EFFICIENCY
Understand how tasks are performed, at a user level, to eliminate bottlenecks, reduce manual effort, and enhance overall efficiency.
ENHANCE DECISION-MAKING
Uncover detailed insights into how tasks are executed, offering a data-driven approach to decision-making.
INCREASE AUTOMATION OPPORTUNITIES
Task mining helps identify processes that are prime candidates for automation by capturing and analyzing the steps involved in various tasks.
INCREASE PRODUCTIVITY BY 20%
By identifying opportunities for process improvements and automation, task mining helps to relieve employees from monotonous and repetitive tasks.
how does it work?
Task mining leverages machine learning (ML) and data analytics to record user interactions within applications, such as clicks, keystrokes, and data entries. This data is analyzed to map out task flows in detail. ML algorithms categorize and evaluate these tasks, providing a comprehensive view of workflow dynamics.
how to use it
TASK MINING IN FINANCE & ACCOUNTING
- Invoice Processing
- Expense Report Management
- Financial Reporting
- Accounts Payable/Receivable
- Tax Compliance
- Budgeting & Financing
TASK MINING IN HUMAN RESOURCES
- Recruitment & Onboarding
- Payroll Processing
- Performance Management
- Employee Data Management
- Training & Development
- Compliance Reporting
TASK MINING IN QUALITY ASSURANCE
- Testing Procedures
- Defect Management
- Compliance Audits
- Root Cause Analysis
- Documentation Review
- Supplier Quality Assessment
TASK MINING IN CONTACT CENTER
- Customer Inquiry Handling
- Ticket Resolution
- Call Routing
- Feedback Analysis
- Knowledge Base Management
- Agent Performance Evaluation
TASK MINING IN SUPPLY CHAIN
- Order Fulfillment
- Inventory Management
- Procurement Process
- Logistics Coordination
- Demand Planning
- Supplier Relationship Management
TASK MINING IN SALES & MARKETING
- Lead Generation
- Campaign Execution
- Customer Segmentation
- Sales Order Processing
- Market Analysis
- CRM Data Management
TASK MINING IN INFORMATION TECHNOLOGY
- Incident Management
- Change Management
- Service Request Fulfillment
- System Monitoring
- User Access Management
- IT Asset Management
Our Partners
SOME PARTNERS THAT SUPPORT THIS TECHNOLOGY
You’ve chosen task mining; now you need the right provider. We partner with industry-leading solutions like Mimica, UiPath, Appian, and Automation Anywhere to offer you the best task mining solutions. Explore our partners to find the perfect fit for your needs.
ready to get
started?
Tell us about your business. Where do you need more insight into? Are you looking for solutions that aren’t listed here? No problem. We excel at creating unique solutions for our unique clients. It’s time to take the first step.
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