public sector
Automation modernizes legacy systems, allowing you to focus on delivering efficient, transparent, and equitable services.
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WHAT INTELLIGENT AUTOMATION MEANS FOR PUBLIC SECTOR
Government organizations are increasingly leveraging digital transformation to better serve their citizens, reduce operational costs, and empower their employees. With a growing number of manual processes, high transaction volumes, and backlogs, intelligent automation has become an operational necessity.
The public sector is saving millions of hours by automating data processing, streamlining compliance checks, and speeding up service delivery.
ENHANCE SERVICE DELIVERY
Achieve faster and more efficient services for citizens by automating routine administrative tasks.
INCREASE OPERATIONAL EFFICIENCY
Intelligent automation streamlines workflows, reduces manual errors, and optimizes resource allocation.
IMPROVE DATA MANAGEMENT
Enhance transparency, facilitate better decision-making, and ensure compliance with regulatory requirements.
ENHANCE POLICY IMPLEMENTATION
Intelligent automation supports the implementation and monitoring of public policies by automating data collection, analysis, and reporting.
areas to automate
DOCUMENT PROCESSING
Automate the classification, extraction, validation, and archiving of data from various document types using intelligent document processing (IDP):
- Digitize paper documents and store them in a searchable database.
- Automatically categorize and tag documents based on content.
- Route documents to appropriate departments or individuals.
- Generate summaries and extract key information for easy review.
PUBLIC RECORD REQUESTS (ATIP)
Optimize the handling of public record requests, including Access to Information and Privacy (ATIP) requests, by automating the intake, tracking, and response processes. Here’s how automation does it:
- Receive and log incoming public record requests.
- Search and retrieve requested documents from databases.
- Redact sensitive information from documents before release.
- Send notifications and updates to requesters on the status of their requests.
BENEFITS PAYMENT PROCESSING
With automation, ensure that beneficiaries receive their payments promptly and accurately, improving overall satisfaction and trust in public services:
- Verify recipient eligibility and calculate payment amounts.
- Process and schedule benefits payments.
- Generate and send payment confirmation notices to recipients.
- Update and maintain records of payments made and outstanding.
ELIGIBILITY AUDITING
Leverage intelligent automation to enhance the accuracy and efficiency of eligibility audits, ensuring that resources are allocated appropriately and compliance is maintained. Here are a few ways to use automation:
- Collect and review applicant data against eligibility criteria.
- Cross-check information with external databases and records.
- Flag discrepancies and schedule follow-up investigations.
- Generate audit reports and recommendations for action.
FRAUD DETECTION
Anticipate and prevent fraud before it occurs. Using automation, take a proactive approach that not only safeguards public funds but also enhances the integrity of public services:
- Monitor transactions and activities in real-time for suspicious patterns.
- Cross-reference activities with known fraud indicators and historical data.
- Automatically flag and freeze accounts involved in suspected fraud.
- Generate detailed reports for further investigation by compliance teams.
CYBERSECURITY
Strengthen cybersecurity by automating threat detection, response, and mitigation processes. Here’s how automation can help:
- Continuously monitor networks for unusual activities and threats.
- Automatically deploy security patches and updates.
- Conduct regular vulnerability assessments and penetration tests.
- Generate alerts and reports on security incidents and breaches.
Case Study
$
0
MM
SAVED IN ANNUAL OPERATIONAL EXPENSES
A Canadian government organization faced a backlog of 250k+ tax payments. Our expert team streamlined their processes, enhanced accuracy, and improved service delivery, showcasing automation’s transformative potential in the public sector.
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