Slide 1

RPA in the

Public Sector

Government building with documents and a calculator
Government building with documents and a calculator

RPA in the Public Sector

Government organizations are using digital transformation to find ways to better serve their citizens, reduce operational costs, and empower their employees.

With an increasing number of manual processes, transaction volumes, and backlogs to contend with, RPA is an operational necessity for the public sector. It’s a solution that has the potential to provide a large positive impact on efficiency.

Business Use Cases

Use Case #1 details an accounting process that determines the correct allocation of taxpayer remitted payments.

Use Case #2 details an accounting process that reviews taxpayer’s accounts for suspicious activity.

Find out how Canada Revenue Agency benefitted from RPA.

RPA in the Public Sector

Government organizations are using digital transformation to find ways to better serve their citizens, reduce operational costs, and empower their employees.

With an increasing number of manual processes, transaction volumes, and backlogs to contend with, RPA is an operational necessity for the public sector. It’s a solution that has the potential to provide a large positive impact on efficiency.

Business Use Cases

Use Case #1 details an accounting process that determines the correct allocation of taxpayer remitted payments. Use Case #2 details an accounting process that reviews taxpayer’s accounts for suspicious activity.

Find out how Canada Revenue Agency benefitted from RPA.

Greenlight is Qualified

We have extensive experience operating in the following Canadian Government procurement vehicles:

Parliament building in Ottawa, ON, Canada

Federal

RPA Professional Services for SSC (Challenge Based Standing Offer: 2BS-1-91027/C)

TBIPS: Task-Based Informatics Professional Services (Tier 1 and Tier 2)

ProServices (IT streams)

THS: Temporary Help Services

Software Licensing Supply Arrangement  EN578-100808

Provincial government building in Canada

Provincial

Ontario Public Service Vendor (OPS)

Task-based I&IT Services – VOR # OSS-00430429

Unique Public Sector Challenges

With RPA, we can help your organization overcome these unique challenges.

Our Clients

From Municipal to Federal, we have helped organizations consistently deliver success.

Other Processes

Fraud Detection

Fraud Detection

Software Application Testing

Software Application Testing

Forms and Document Processing

Forms and Document Processing

Identity Verification

Identity Verification

Contact Centre Modernizing

Contact Centre Modernizing

Logistics,
Transportation,
Inventory

Logistics,
Transportation,
Inventory

Procurement

Procurement

Benefits Payment Processing

Benefits Payment Processing

Public Record Requests
(ATIP)

Public Record Requests
(ATIP)

Cybersecurity

Cybersecurity

Auditing Benefits Eligibility

Auditing Benefits Eligibility

Scheduling,
Appointment Booking

Scheduling,
Appointment Booking

Other Processes

Fraud Detection

Benefits Payment Processing

Software Application Testing

Procurement

Cybersecurity

Contact Centre Modernizing

Public Record Requests (ATIP)

Identity Verification

Other Processes

Fraud Detection

Benefits Payment Processing

Procurement

Software Application Testing

Cybersecurity

Contact Centre Modernizing

Identity Verification

Public Record Requests (ATIP)

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AUTOMATE YOUR ENTERPRISE

Explore the limitless potential of automation in your organization.

6 people sitting a their desks on their computers

Scaling your automation program doesn’t mean you have to deprioritize small-scale automations. Citizen Development is the solution.

People gathering to discuss data

F&A processes are rule-based, repetitive, and time-consuming. Great candidates for RPA! Streamline processes, reduce errors, and more with automation.

Man reviewing a candidate

Human Resources is a great candidate for RPA. With standard documentation, data-critical tasks, and spikes in volume, RPA improves speed and accuracy.