Frequently Asked Questions
Frequently Asked Questions
Robotic Process Automation: A revolution in business process automation.
Since its inception in the early 2000s, the RPA market has boomed, becoming a must-have to remain competitive in today’s business environment.
Learn more about RPA and how it will benefit your company.
Robotic Process Automation (RPA) uses a software robot to run an application in the same way that a person works with that application. It executes repetitive activities, or tasks, previously performed by humans across multiple software platforms. RPA deploys a virtual workforce to work alongside your human workforce.
A good candidate for RPA is a mature business process with clearly defined business rules. If it is repetitive, time-consuming, and the input access is digital, then you’ve got a perfect process for RPA!
There are two types of processes that should not be automated.
1. Processes that may experience system changes in the near future. If your company is planning on making changes to your system within the next 6 months, then the new RPA processes may require additional development effort, potentially requiring a rewrite.
2. Processes that require subjective decisions. As an example, when someone is applying for a loan, sometimes, there are no specific business rules and there’s a subjective decision to be made.
Yes. Security has always been a key part of the RPA industry and all vendors have made significant progress in this direction.
When considering an RPA platform, some security topics you can bring up are:
- Application Security Certification (e.g. ISO 27001)
- Access Controls (roles/tenants/folders/etc.)
- Password Storage (encrypted storage or integration with existing company vault)
- Data Storage and Encryption (encryption in transit and on rest)
Whatever your security requirements are, there’s an RPA vendor out there for you!
Learn more about our partners.
Sometimes, there are challenges with ensuring businesses are utilizing RPA to its fullest. One challenge is business readiness. Some businesses do not have the structure in place to start RPA or continue with RPA once we have implemented it.
Another challenge is having businesses think beyond the tactical automations. Sometimes, pain points are highlighted for only one business unit. We want to ensure that the RPA processes that we implement can have a greater strategic impact across your business. Whether that is developing automations to scale, that cross over to other business units, etc.
For employers, the benefits of RPA include repurposing employees in other parts of the business, gaining efficiencies without hiring additional staff, and the company can ramp up capacity quickly when needed.
Yes. A few ways that small businesses can benefit from RPA are during onboarding and offboarding staff, as well as evaluating your company’s hiring needs.
Small businesses that have core business functions similar to Fortune 500 companies will be able to incorporate automation easily into their business.
The first step to getting started with RPA is to identify a “low-hanging” automation.
Once you have identified this process, we need to understand the strategic objectives, create a top down approach automation, and ensure that the process utilizes a commonly used application in the business. This opens the door for other business areas that might use that application, making the process quickly scalable.
Typically, the first reaction is to identify a tactical pain point, but we recommend identifying a strategic pain point, which is a more common process, affecting more people in the business (e.g. in Salesforce or CRM).
Contact us at firstname.lastname@example.org to learn how you can get started.
On average, an initial RPA process can be deployed in 6 weeks. For subsequent processes, you can build efficiencies to reduce the time to 4 – 6 weeks, as you are not necessarily building from scratch or you are reusing components from a previous process.
The amount of time that is required to deploy an RPA process depends on complexity of process. Our recommendation is that the first three processes are small to medium in size, in order to result in good learnings and highlight reusabilities, then to take on larger processes.
For employees, the benefit of RPA is overall job satisfaction. This includes managing capacity planning, removing repetitive tasks from your job, and moving you into more value-added tasks.
The digital workforce working alongside you will do the low-value work for you! They remove the mundane activities from your task list, highlighting you as a more valuable asset to the company.
Learn more about how we have implemented RPA into our own HR processes and how it enables our employees to work on more value-added tasks.
An example of a great candidate for RPA is Accounting. This business function has processes that check all the right boxes! Finance and Accounting have many mature processes with clearly defined business rules, that are often repetitive and time-consuming, and the input data is digital. A digital workforce can take over the low-value work, while your skilled employees move into the meaningful, high-value work.
Learn more about which processes are automatable in Finance and Accounting.
RPA can be used to automate Public Sector processes such as Benefits Payment Processing, Auditing Benefits Eligibility, Suspicious Activities Screening (Fraud Detection), and more.
For a more extensive list of processes and use cases, check out our Public Sector page.
RPA can be used to automate Healthcare processes such as Vaccine Appointment and Patient Management, Appointment Reminders, Prescription Ordering, and so on.
For a more extensive list of processes and use cases, check out our Healthcare page.
RPA can be used to automate Finance & Accounting processes such as Credit Bureau/Equifax Report Validation, Unallocated Payments, Bank Charges and Journal Entry, and more.
For a more extensive list of processes and use cases, check out our Finance and Accounting page.
RPA can be used to automate Human Resources processes such as Sourcing Candidates, Employee Offboarding, Payroll and Subcontractor Payments, and so on.
For a more extensive list of processes and use cases, check out our Human Resources page.