Frequently
Asked Questions
Frequently
Asked Questions
Frequently Asked Questions
Robotic Process Automation is a revolution in business process automation.
Since its inception in the early 2000s, the automation industry has boomed, becoming a must-have to remain competitive in today’s business environment.
Browse our FAQs to learn more about RPA and how it could benefit your organization.
RPA 101
Getting Started
RPA Services
Automating Your Enterprise
RPA 101
Robotic Process Automation is a technology that uses software robots or “bots” to automate repetitive, rules-based tasks in business processes. RPA bots can run applications in the same way that a person works with that application. It can execute repetitive tasks previously performed by humans across multiple software platforms, such as data entry, data processing, and data extraction, among others.
RPA streamlines business processes by improving efficiency and accuracy. Not only will it free up your employees from tedious, repetitive work, but it also allows them to focus on more strategic, value-added tasks.
Yes! The return on investment is typically realized within 3 to 6 months. RPA is also affordable because the software robots that you license can be used for more than one process. If a process runs for one hour per day, the robot can be used across other processes when it’s not in use during the other 23 hours of the day.
Contact us to learn more about ROI.
- Application Security Certification (e.g. ISO 27001)
- Access Controls (roles/tenants/folders/etc.)
- Password Storage (encrypted storage or integration with existing company vault)
- Data Storage and Encryption (encryption in transit and on rest)
Whatever your security requirements are, there’s an RPA vendor out there for you. Learn more about our business partners.
Yes! Robotic Process Automation will increase your employee’s overall job satisfaction. This includes managing capacity planning, removing repetitive tasks from their job, and moving them into more value-added tasks.
The digital workforce working alongside your human workforce will do the low-value work for you!
Learn more about how we’ve implemented RPA into our HR processes.
Yes! Small businesses can benefit from RPA through Onboarding and Offboarding processes, as well as evaluating hiring needs.
Small businesses that have core business functions similar to Fortune 500 companies are able to incorporate automation easily into their business.
Sometimes there are challenges with ensuring businesses are utilizing RPA to its fullest. The major challenge is business readiness. Some businesses do not have the structure in place to start RPA or continue with RPA once we have implemented it.
Another common challenge is having businesses think beyond the tactical automations. Often, pain points are highlighted for only one business unit. It’s best to think beyond just the tactical processes in one business unit, but the processes that could have a greater impact across multiple business units.
Getting Started
The first step to getting started with RPA is to identify a “low-hanging” automation.
Once you have identified this process, we need to understand the strategic objectives, create a top down approach automation, and ensure that the process utilizes a commonly used application in the business. This opens the door for other business areas that might use that application, making the process easily scalable.
Typically, the first reaction is to identify a tactical pain point, but we recommend identifying a strategic pain point, or a more common process, affecting more people in the business (e.g. in Salesforce or CRM).
Contact us to learn how you can get started.
A good candidate for RPA is a mature business process with clearly defined business rules. If the process is repetitive, time-consuming, and the input access is digital, then you’ve got a perfect process for RPA!
Still unsure if your process is a good candidate for RPA? Try our RPA calculator.
There are two types of processes that should not be automated.
1. Processes that may experience system changes in the near future. If your company is planning on making changes to your system within the next 6 months, then the new RPA processes may require additional development effort, potentially requiring a rewrite.
2. Processes that require subjective decisions. As an example, when someone is applying for a loan, sometimes there are no specific business rules and there’s a subjective decision to be made.
On average, an initial RPA process can be deployed in 6 weeks. For subsequent processes, you can build efficiencies to reduce the time to 4 – 6 weeks, as you’re not necessarily building from scratch or you’re reusing components from a previous process.
The amount of time that is required to deploy an RPA process depends on the complexity of the process. Our recommendation is that the first 3 processes are small to medium in size, in order to result in good learnings and highlight what can be reused, then to tackle larger processes.
RPA Services
From start to finish, we’ll help you automate your business. We are your end-to-end solution.
To start, we can help you gain an understanding of your business processes with Process Intelligence.
Our Automation Development and CoE Enablement services include:
- Architecture
- Infrastructure
- Analysis
- Design
- Development
- Testing
- Implementation
- Support
- Management
We are a certified reseller of the leading RPA solutions and Intelligent Document Processing vendors. Learn more about our business partners.
If you’re looking to automate small-scale, lower priority automations, we offer a Citizen Development enablement program.
Lastly, once your automations are live, it’s inevitable that there will be robot maintenance and support. Learn more about our Robot Operations service.
Yes! As businesses embark on digital transformation initiatives, they struggle to get robust information about their processes.
Process Intelligence, combined with our team of experts, can help you understand what you do today, derisk your potential failures, find process reengineering opportunities, identify redundancies, and more.
Learn more about Process Intelligence.
Yes! Our team offers Process Discovery sessions called Snorkel Dives.
Learn more in our blog post, ‘Which Business Processes Should You Automate First?‘.
As automation programs become more established and the Centre of Excellence focuses on more complex automations, small-scale processes don’t often get priority.
Citizen Development encourages non-IT-trained employees to become Citizen Developers, using no-code and low-code platforms to create business applications.
Learn more about our Citizen Development.
Yes! Our Bot Ops service provides production monitoring and support for your UiPath and Automation Anywhere automations.
Learn more about Robot Operations.
Automating Your Enterprise
Accounting is a great candidate for automation. The department has many mature processes with clearly defined business rules, that are often repetitive and time-consuming, and the input data is digital. RPA bots can do the low-value work, while your skilled employees move into more value-added work.
Learn more about which processes can be automated in Finance & Accounting.
RPA can automate Finance & Accounting processes such as Credit Bureau/Equifax Report Validation, Unallocated Payments, Bank Charges and Journal Entry, and more.
Browse our extensive list of Finance & Accounting processes.
RPA can automate Human Resources processes such as Sourcing Candidates, Employee Onboarding and Offboarding, Payroll and Subcontractor Payments, and more.
Browse our extensive list of Human Resources processes.
RPA can automate BFSI processes such as Account Opening, Fund Transfers, Loan Origination, Fraud Detection, Risk Assessment, Investment Portfolio Management, and more.
Browse our extensive list of Banking, Financial Services, and Insurance processes.
RPA can automate Manufacturing processes such as Inventory Management, Order Processing, Order Tracking and Updates, Pricing and Quotation Negotiations, Equipment Maintenance, Shipping and Receiving, and more.
Browse our extensive list of Manufacturing processes.
RPA can automate Public Sector processes such as Benefits Payment Processing, Auditing Benefits Eligibility, Suspicious Activities Screening (Fraud Detection), and more.
Browse our extensive list of Public Sector processes.
RPA can automate Healthcare processes such as Vaccine Appointment and Patient Management, Appointment Reminders, Prescription Ordering, and more.
Browse our extensive list of Healthcare processes.
