The world of automation is changing fast. Businesses aren’t just automating tasks anymore—they’re making automation smarter. The UiPath 2025 Agentic AI Report highlights a major shift: companies are moving beyond rigid, rule-based automation and embracing Agentic AI—AI that learns, makes decisions, and orchestrates workflows autonomously.
For businesses, this means fewer repetitive tasks, smarter decision-making, and more time for work that truly matters.
Why Are Businesses Considering Agentic AI?
Companies today need faster, more flexible automation. According to UiPath’s survey:
- 93% of IT leaders are extremely or very interested in it
- 90% say they have processes that could benefit from it
- 37% of companies are already using it, and 32% plan to invest in the next six months
What Are the Benefits of Agentic AI?
Businesses adopting Agentic AI see three key benefits:
- 58% say it improves oversight of workflows—fewer mistakes, better decision-making
- 53% say it enables seamless integration—AI that works across all systems, not in silos
- 52% say it automates complex tasks—tackling work that traditional automation can’t handle
Real-World Adoption: Fiserv’s Use Case
Fiserv, a leading fintech company, is already using Agentic AI to automate merchant code assignments—eliminating manual work, reducing errors, and speeding up operations. Read more in UiPath’s report.
What’s Holding Businesses Back from Agentic AI?
Like any major shift, businesses have concerns:
- 56% worry about security risks—How do we keep AI-controlled processes safe?
- 37% are concerned about costs—Is it worth the investment?
- 35% struggle with integration—How do we make AI work across different systems?
How Can Businesses Overcome These Challenges?
Andy Fanning, whose work has centered on the highly regulated healthcare industry, believes businesses can get ahead by focusing on trust, security, and gradual adoption:
“We won’t fully trust AI agents right away. Trust will develop in phases, with incremental thresholds over time. We’ll need mechanisms to prevent unintended actions and ensure oversight. If an agent encounters a task it can’t handle, it will delegate that task to a human.”
— Andy Fanning, Optura.ai
Agentic AI doesn’t replace humans—it works with them. The key to success is strong governance, security, and integration planning. Businesses that take a structured approach to implementation will see the best results.
What’s Next for Agentic AI?
The future of automation isn’t just about efficiency—it’s about intelligence. Instead of just following instructions, automation will:
- Connect AI agents, robots, and people by creating a seamless, coordinated workforce.
- Move beyond isolated tools; AI will adapt to complex business needs in real time.
- Give businesses a competitive edge by reducing manual work and improving decision-making.
Where Should Businesses Focus Their Efforts?
The biggest opportunity is for businesses to use AI agents to:
- Pull in data from multiple systems, analyze it, and act on it.
- Automate decision-making while ensuring governance and security.
- Scale intelligent automation across the enterprise.
Companies that integrate AI agents into their workflows today will lead the next wave of automation.
How Can Businesses Get Started with Agentic AI?
The future of automation is here, and businesses that embrace Agentic AI today will shape tomorrow’s success.
Want to dive deeper? Download the UiPath report for more insights.
Ready to take the next step? Greenlight Consulting helps organizations turn AI-driven automation into measurable success. Let’s talk.
