Coca-Cola Canada Bottling Limited aimed to reduce the effort required for product price adjustments, expedite customer product samples, and enhance the efficiency of processing equipment assessments through SAP. These initiatives focused on improving both customer and employee experiences and reducing fulfillment times without increasing team headcount.
Coca-Cola partnered with Greenlight Consulting to streamline their sales request processing. Greenlight identified intelligent automation as the ideal solution for managing repetitive tasks and escalating exceptions. They developed workflows to automate product pricing adjustments, retrieving data, applying business rules, and updating records automatically. For inventory management, the system monitored stock levels, generated reorder alerts, and adjusted quantities in real-time. Additionally, it managed product sampling requests and equipment assessments, from initial inquiries to approvals and maintenance scheduling.
Greenlight utilized UiPath Attended and Unattended Robots to streamline and automate Coca-Cola’s administrative and back-office processes. By seamlessly integrating with Coca-Cola’s ERP system and custom-built tools, Greenlight automated repetitive tasks, including data extraction, validation, and updates for product pricing adjustments, inventory management, product sampling, and equipment assessments.
We’ve been able to save somewhere in the neighborhood of 7,500 hours of our people’s time, not to mention other benefits in terms of accuracy, risk avoidance, and compliance.
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