Financial Services Case Study

problem statement

The Service and Asset Management team at a real estate finance and investment company needed to conduct monthly audits of loans over $10,000 to meet regulatory requirements. As the volume of loan records grew, completing audits on time while ensuring data quality and consistency became challenging. They sought solutions to streamline the process, enhance efficiency, and ensure compliance and accuracy in their operations.

Project Goals

reduce cycle time
Current process was taking 5 minutes per load record to review and update customer profiles
improve employee experience
Process required team members to access multiple screens and cross reference multiple data points
improve compliance
With a growing volume of loans to audit, it became difficult to meet deadlines

Solutions

GREENLIGHT’S SOLUTION

The institution partnered with Greenlight Consulting to automate audits for loans valued over $10,000. Intelligent automation was chosen due to the process’s repetitive nature, need for human-in-the-loop, and requirements to log actions and generate reports. Throughout the project, Greenlight developed a comprehensive automation strategy, established robust governance frameworks, and identified high-impact automation areas. Advanced automation technology was used to extract, analyze, and update loan data, cross-referencing compliance benchmarks. This automation generated comprehensive audit reports, allowing the audit team to focus on exceptions and ensure compliance.

 

TECHNOLOGY USED

UiPath’s business automation platform enhanced the client’s loan audit efficiency. UiPath Unattended Robots executed repetitive tasks, reducing processing time and errors, while UiPath Action Center enabled human-in-the-loop workflows for managing exceptions and approvals. Integrating automation tools with the CRM system streamlined customer management, boosting productivity and accuracy, and providing scalable solutions tailored to Greystone’s needs.

Results

REALIZED BENEFITS

hours of time returned to the business annually
0
straight-through processing (no human touch required)
0 %

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