Communication Mining
Manually reviewing thousands of communications is impractical. Communication mining delivers customer insights quickly and efficiently.
better serve your customers
Artificial Intelligence (AI) provides your team with more
accurate
information.Communication Mining: Explained
WHAT IS COMMUNICATION MINING?
Communication mining involves advanced technologies, such as artificial intelligence (AI) and machine learning (ML), to analyze and extract valuable insights from various forms of communication. This includes emails, chats, call transcripts, social media interactions, and other textual data.
IMPROVE CUSTOMER SATISFACTION BY 25%
Understand customer preferences, pain points, and feedback more accurately with communication mining.
IMPROVE OPERATIONAL EFFICIENCY
Streamline digital communication processes through data analysis and incorporate extracted details with downstream automations.
ENHANCE COMPLIANCE & RISK MANAGEMENT
Communication mining helps ensure compliance with regulatory requirements by monitoring and analyzing communication for compliance-related keywords and patterns.
BETTER DECISION-MAKING
By transforming unstructured communication data into actionable information, it empowers decision-makers with the knowledge they need to make informed decisions.
how does it work?
Natural language processing (NLP) breaks down and interprets the language used in communications. Machine learning algorithms then categorize and evaluate this data, recognizing patterns and trends. This comprehensive analysis enables businesses to refine their communication strategies and drive powerful automations to support their business processes.
how to use it
COMMUNICATION MINING IN FINANCE & ACCOUNTING
- Invoice Queries
- Expense Report Discussions
- Financial Reporting
- Audit Preparation
- Budget Approvals
- Vendor Communications
COMMUNICATION MINING IN HUMAN RESOURCES
- Recruitment Communication
- Onboarding Queries
- Performance Reviews
- Employee Feedback
- Training Coordination
- Policy Updates
COMMUNICATION MINING IN QUALITY ASSURANCE
- Defect Reporting
- Quality Audits
- Customer Complaints
- Inspection Coordination
- Supplier Quality Issues
- Process Improvement Suggestions
COMMUNICATION MINING IN CONTACT CENTER
- Customer Inquiry Handling
- Support Ticket Resolution
- Call Transcripts
- Feedback Collection
- Agent Performance
- Knowledge Base Updates
COMMUNICATION MINING IN SUPPLY CHAIN
- Supplier Negotiations
- Order Fulfillment
- Inventory Coordination
- Logistics Management
- Demand Planning
- Supplier Relationship Management
COMMUNICATION MINING IN SALES & MARKETING
- Lead Nurturing
- Campaign Feedback
- Customer Segmentation
- Sales Performance
- Market Research
- Customer Retention
COMMUNICATION MINING IN INFORMATION TECHNOLOGY
- Incident Management
- Change Requests
- System Upgrades
- User Support
- Security Alerts
- Project Coordination
Our Partners
SOME PARTNERS THAT SUPPORT THIS TECHNOLOGY
You’ve chosen communication mining; now you need the right provider. We partner with industry-leading solutions like UiPath to offer you the best communication mining solutions. Explore our partners to find the perfect fit for your needs.
ready to get
started?
Tell us about your business. What customer insights do you need? Are you looking for solutions that aren’t listed here? No problem. We excel at creating unique solutions for our unique clients. It’s time to take the first step.
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